Reservation showing as Cancelled on HET TR site . . .

I have (comped) reservations at two different Harrah%26#39;s properties in March (the first for one night at RIO , then five days break , then another 5 nights at Paris).

I received email confirmations for both rooms when I booked them awhile back, but when I logged onto the site today to double-check the reservation and check points, etc the first reservation is showing %26#39;Cancelled%26#39; in red letters above the reservation! When I go into the reservation , it notes that the reservation it is active. I called Harrah%26#39;s Customer service to confirm that they still had my reservations for both the RIO and Paris and they do and everything seems to be showing as expected on their end , but I also asked if they knew why it would be showing on the site as cancelled and they had no idea.

We just stayed at Bally%26#39;s in Atlantic City for a couple of nights and just got back yesterday. That reservation also shows as cancelled now (which is fine, since we already used the room - and when I go into that one , it correctly notes that that reservation is in the past), but am wondering if desk person who checked us in somehow marked the other reservation incorrectly....

I will check back in a few days on their site to see if the reservation is still there and whether it is still showing as cancelled, and will call back again to re-confirm just to make sure everything is a-okay (would be bad to get to vegas and have no room!), but was wondering if anyone here has experienced anything similar (either right now on the site or in the past - and if in the past, did everything turn out okay)?

Thanks in advance for any info you might have to share!

Reservation showing as Cancelled on HET TR site . . .

Harrahs%26#39; system is so screwed up, I%26#39;m surprised they are even able to take reservations properly.

My dad was booked at Bally%26#39;s a few weeks ago for one night and the online system had him staying for two; his confirmation said one night; when he called they said one night. Sure enough, online check-in was like the 13th, check-out the 15th.

It sounds like your reservation is legitimate (i.e. not back-to-back offers or anything that they don%26#39;t allow), so I%26#39;d just make copies of everything and be prepared to argue if you run into a problem.

Reservation showing as Cancelled on HET TR site . . .

thats exactly what my moms is showing. we booked comp rooms 4 nights at the RIO in July and under current res it shows none and then under cancelled it shows but when you pull it up it shows active. i thought it was strange too but was going to worry closer to time...

You had me worried for a minute. I just checked my reservation and at first it shows no reservation but then I put in my confirmation # %26amp; I%26#39;m good to go.

kittykitty --

I think I had that problem last week as well with our AC reservation before we left - they seemed to be in the process of updating the site at the time and I wasn%26#39;t seeing that particular reservation - but same as you , had no problem looking it up and retrieving the reservation using the confirmation code (and also had no problems when we got there to check-in).

all- thanks for input so far, sounds like some others are seeing some strange things as well - will keep you posted if I find out anything else

I have my confirmation page so they better honor it or I will be bunking with a stranger. LOL. Hey! Now that%26#39;s an idea. LMAO at that thought.

You scared me too. I am going to check my res. right now for next week!

an update :

definitely didn%26#39;t mean to scare anyone!

I still don%26#39;t know for sure whether there was something weird with my particular reservation or just something glitchy on the site, but I rechecked the HET site today and the reservation is showing correctly without the %26#39;canceled%26#39; warning again - so whatever the problem was now appears to be resolved.

My Paris booking is showing OK, but my IP booking started showing ';Cancelled'; after I called to take advantage of some comped nights.

The ';Cancelled'; did disappear for a while, but I%26#39;ve just checked and it%26#39;s showing again even though the reservation is showing as active when I click on it.

I did call when it first showed as Cancelled, but the clerk said it was all OK.

Mine is the same...Have a reservation at Paris, booked by a host. It shows cancelled on ';myTR'; but shows active if I call it up.

I also called and they say there is no problem.

Just made my today and had a look. It%26#39;s got the wrong TR number for some reason it%26#39;s not even DH%26#39;s so I%26#39;ve no idea where that came from. I requested smoking and it says non smoking, I asked for one king bed there is no bed preference listed and I know there is no gaurantee but I did ask high floor with stirp view which the woman said she would include but on the %26#39;other preferences%26#39; it doesn%26#39;t have anything. At least it%26#39;s not too expensive to cal the States :) I%26#39;ll try to get it sorted in the morning.